Terms and Conditions

RETURN POLICY:

Carmichael Furniture accepts returns within 3 days of receipt of items with the exception of bedding products, custom made merchandise, catalog orders, or merchandise that has been set up.  All merchandise must be in original packaging.  A 25% restocking fee will be charged on all  returned items.  Carmichael Furniture reserves the right to refuse returns of items that are not in the condition it was received:  Damage or misuse of customer.  A pick-up fee of $69.95 will be charged if Carmichael Furniture has to pick up merchandise.  Carmichael Furniture must be notified before any customer brings back any purchased merchandise.  We will provide you with an authorization  number to return your merchandise. All free pillows with online purchases of $495 or more can not be returned and if the furniture from the online order is returned or exchanged, there will be a $40 fee for the pillow. Delivery charges do not count toward the minimum purchase for the free memory foam pillow.

CANCELLATIONS:

An order can be canceled up to 2 business days after purchases at no charge and cancellations after will be charged a 5% cancellation fee.  Special orders cannot be canceled after 24 hours.

“FLOOR MODELS” AND “AS IS” ITEMS:

“Floor Model” and “As Is” merchandise do not have any warranties and cannot be returned or exchanged for any reason.  All “Floor Models” and “As Is” merchandise must be picked up within 7 days of purchase.  Failure to do so will result in cancellation.

DELIVERY CHARGE:

**Delivery charge is $99.00 within 30 miles of the store.

**Delivery charge is $149.00 for deliveries between 31 – 60 miles.

**Delivery charge is $199.00 for deliveries between 61 – 90 miles.

**Expect delivers between 1 – 2 weeks.

***Rooms need to be cleared so merchandise can be delivered.

**We do not install any electronic merchandise.

We do not haul away old furniture or mattresses.

PICK-U’PS:

**Pick ups are avaliable on Monday, Tuesday, Saturday and Sunday.